Man with Van Croydon Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Croydon provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our staff access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 "Company" means Man with Van Croydon, the provider of the removal and related services.

1.2 "Customer" means the person, firm or company who requests or accepts a quotation or booking and to whom the services are supplied.

1.3 "Services" means any removal, transport, packing, loading, unloading, labour-only, man and van, or related services provided by the Company.

1.4 "Contract" means the agreement between the Company and the Customer for the supply of the Services, incorporating these Terms and Conditions.

1.5 "Goods" means all items, belongings, furniture, equipment, boxes and other property handled, transported or stored by the Company on behalf of the Customer.

1.6 "Premises" means any property or location where the Services are carried out, including collection and delivery addresses.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within its normal service area, including local moves, regional moves, and certain national journeys, subject to availability and confirmation.

2.2 The precise scope of the Services, including the number of staff, size of vehicle, estimated duration and any additional services such as packing or furniture assembly, will be as described in the quotation or booking confirmation issued by the Company.

2.3 The Company reserves the right to refuse to carry any items that, in its reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to property, vehicles or other goods.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until the Customer has received an explicit booking confirmation from the Company.

3.2 When requesting a quotation or placing a booking, the Customer must provide accurate and complete information, including:

(a) Full collection and delivery addresses.

(b) Details of parking restrictions or access limitations.

(c) A clear description of the Goods to be moved, including any unusually large, heavy, fragile or valuable items.

(d) The required date and approximate start time for the Services.

3.3 The Company may revise its quotation or cancel the booking if the information provided by the Customer is inaccurate, incomplete, or changes materially before the Services commence.

3.4 The Customer is responsible for obtaining all necessary permissions, permits and authorisations for parking, loading and unloading at both collection and delivery locations.

4. Quotations and Prices

4.1 Unless otherwise stated, quotations are based on the information supplied by the Customer and may be offered as a fixed price or on an hourly rate basis.

4.2 Quotations normally exclude the following, unless specifically agreed in writing:

(a) Packing materials and packing services.

(b) Dismantling or reassembly of furniture or equipment.

(c) Removal of doors, windows or fixtures to provide access.

(d) Storage charges.

(e) Disposal or waste removal services.

4.3 The Company reserves the right to charge for any additional time, distance, services or waiting that becomes necessary due to circumstances beyond the Company’s control or where the Customer has not disclosed relevant information at the time of booking.

4.4 All prices are quoted in pounds sterling and may be subject to applicable taxes or charges as required by law.

5. Payments

5.1 The Customer agrees to pay the Company in full for all Services provided, in accordance with the payment terms notified at the time of booking.

5.2 The Company may require a deposit or full prepayment to secure the booking. Any required deposit will be communicated to the Customer before confirmation.

5.3 For hourly rate bookings, the chargeable time will normally run from the agreed arrival time or actual arrival at the collection address, whichever is earlier, until completion of unloading at the final destination.

5.4 Additional charges may apply for waiting time, extended loading or unloading, extra journeys, or services requested on the day that were not originally agreed.

5.5 Where payment is not received on time, the Company reserves the right to withhold Services, retain Goods until outstanding sums are paid, or charge interest on overdue amounts as permitted by law.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Company as soon as reasonably practicable.

6.2 The Company may apply cancellation charges as follows, unless otherwise stated in writing:

(a) Cancellations made more than 48 hours before the scheduled start time may be subject to a reduced fee or loss of deposit, depending on the nature of the booking.

(b) Cancellations made within 48 hours of the scheduled start time may incur a cancellation fee up to a significant proportion of the quoted price.

(c) Cancellations made on the same day as the scheduled move, or failure by the Customer to be present or provide access, may be treated as a full cancellation and charged at up to 100 percent of the quoted price.

6.3 If the Customer wishes to change the date, time or scope of Services, the Company will use reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in revised pricing.

6.4 The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including severe weather, accidents, vehicle breakdown, road closures, illness, or safety concerns. In such cases, the Company will seek to rearrange the Services at a mutually convenient time, and its liability will be limited to any prepayments received for Services not provided.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed, secured and ready for transport unless packing services have been specifically requested and agreed.

(b) Labelling boxes clearly where necessary, especially fragile or high-value items.

(c) Ensuring that all Goods to be moved are owned by the Customer or that the Customer has full authority to move them.

(d) Arranging suitable access to Premises, including securing any parking permissions, passes or permits.

(e) Supervising the move where required and checking that nothing has been left behind.

7.2 The Customer must not request the Company to move or transport any items that are illegal, hazardous, explosive, flammable, perishable in a way that requires special handling, or otherwise likely to cause damage or harm.

8. Company Responsibilities

8.1 The Company will provide the Services with reasonable care and skill, using staff and vehicles that are suitable for the agreed work.

8.2 The Company will take reasonable steps to protect the Customer’s Goods and property during the move, subject to the limitations of liability set out in these Terms and Conditions.

8.3 The Company may, at its discretion, take photographs or make written notes of the condition of Goods or Premises for the purpose of documenting any pre-existing damage or recording the Services provided.

9. Parking, Access and Delays

9.1 The Customer is responsible for ensuring that adequate and legal parking is available for the Company’s vehicle as close as reasonably possible to the Premises.

9.2 Any parking fines, clamping fees or penalties that arise due to incorrect or insufficient instructions from the Customer, or failure to arrange appropriate permissions, may be charged to the Customer.

9.3 The Customer must inform the Company in advance of any access issues such as narrow streets, low bridges, height or weight restrictions, time-limited zones, or internal access problems including stairs, lifts or long carry distances.

9.4 The Company is not liable for delays caused by circumstances beyond its reasonable control, including but not limited to traffic conditions, accidents, roadworks, weather conditions, security checks, or waiting for access at the Premises.

10. Liability for Loss or Damage

10.1 The Company will take reasonable care of the Goods while they are in its possession, custody or control. However, the Company’s liability is subject to the exclusions and limitations set out in this clause.

10.2 The Company is not liable for:

(a) Loss or damage arising from the Customer’s failure to pack Goods properly unless packing services were provided by the Company.

(b) Damage to Goods made from weak, fragile or poor-quality materials, or to items already damaged or in poor condition.

(c) Loss of or damage to items of particularly high value, such as jewellery, watches, money, important documents, artwork or antiques, unless these items have been specifically declared, agreed in writing and appropriate arrangements confirmed.

(d) Damage or loss caused by wear and tear, gradual deterioration, atmospheric or climatic conditions, or vermin.

(e) Damage to the internal contents of drawers, cupboards or containers that were not emptied before transport.

10.3 The Company’s liability for any loss of or damage to Goods, where liability is accepted, may be limited to a reasonable cost of repair or replacement, taking into account age, condition and market value, and may be subject to an overall financial cap.

10.4 The Customer must inspect the Goods and Premises as soon as reasonably possible after completion of the Services. Any issues or claims for loss or damage must be notified to the Company in writing within a reasonable period after the move, providing evidence and details of the alleged loss or damage.

10.5 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress, arising from or in connection with the Services.

11. Damage to Property

11.1 The Company will take reasonable care to avoid damage to Premises during the provision of the Services.

11.2 The Customer must inform the Company of any known weaknesses or vulnerabilities at the Premises, including fragile floors, walls, fixtures, steps or surfaces.

11.3 The Company is not responsible for normal wear and tear or minor scuffs, marks or scratches that are reasonably incidental to carrying large or heavy items through tight spaces, provided reasonable care has been taken.

12. Waste, Disposal and Environmental Regulations

12.1 The Company is primarily a removal and transport service and does not automatically include disposal or waste removal as part of standard Services.

12.2 Where the Customer requests the removal and disposal of items, this must be agreed in advance and may be subject to separate charges and conditions.

12.3 The Company will comply with applicable UK waste and environmental regulations, including the requirement to dispose of waste only at authorised facilities and, where necessary, under appropriate licences.

12.4 The Customer must not request the Company to remove controlled, hazardous or regulated waste, including but not limited to chemicals, asbestos, liquids, paints, oils, gas cylinders, clinical waste or electrical items requiring special treatment, unless this has been expressly agreed and lawfully arranged.

12.5 If the Company discovers that items handed over for disposal are prohibited or fall within categories requiring special handling, the Company may refuse to take such items or may make additional charges to comply with legal requirements.

13. Insurance

13.1 The Company maintains insurance appropriate to its operations, subject to the terms, conditions, exclusions and limits of the relevant policies.

13.2 The Customer remains responsible for arranging any additional insurance cover they consider necessary for their Goods, especially high-value items, and for checking that such cover is in place before the move.

14. Complaints and Dispute Resolution

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that concerns can be addressed.

14.2 The Company will investigate complaints reasonably and respond within a reasonable time frame, seeking to reach a fair and practical resolution where appropriate.

15. Privacy and Data Protection

15.1 The Company will collect and process personal data from the Customer as necessary to provide the Services, manage bookings, handle payments and comply with legal obligations.

15.2 The Company will take reasonable steps to safeguard personal data and will not share it with third parties except where required for the performance of the Contract, for legal or regulatory reasons, or with the Customer’s consent.

16. Force Majeure

16.1 The Company is not liable for any delay or failure in performing its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government, strikes, vehicle breakdowns, accidents or civil disturbances.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any Contract between the Company and the Customer are governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

18.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, statements or representations, whether written or oral.

18.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remainder of the provisions shall remain in full force and effect.

18.3 The failure by the Company to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

18.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

18.5 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.