Man with Van Croydon Privacy Policy

This Privacy Policy explains how Man with Van Croydon collects, uses, stores, and shares personal data when providing man and van services. It applies to all Man with Van Croydon customers and prospective customers located in our service area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise interact with us.

Man with Van Croydon is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation GDPR and applicable data protection laws. This Privacy Policy is intended to give you clear and transparent information about our data practices and your rights.

Data Controller

For the purposes of data protection law, Man with Van Croydon is the data controller for the personal data described in this Privacy Policy. As data controller, we decide what personal data we collect, how and why it is processed, and how long it is retained.

Personal Data We Collect

We collect and process different categories of personal data in connection with our man and van services in the Croydon area. The types of personal data we may collect include the following.

Identity and contact details such as your name, title, and contact information. Contact information may include addresses and other contact details that you choose to provide in order for us to communicate with you and deliver our services.

Service and booking information such as details about the services you request, pick up and drop off addresses, access details, property type, items to be moved, preferred dates and times, and any specific instructions you provide that are necessary for the completion of the service.

Payment and transaction details such as information related to payments you make for our services and your transaction history with us. Where we use external payment processors, we do not receive or store full card details but may receive confirmation of payment status and limited transactional information.

Communications and correspondence such as information contained in messages, enquiries, complaints, feedback, and any related correspondence you have with us by any communication channel.

Technical and usage information such as basic technical data that may be collected when you visit our website or digital platforms, including information about how you access and use our site. This may include the date and time of visits, pages viewed, and similar usage information, typically collected via cookies or similar technologies where permitted by law.

How We Collect Personal Data

We may collect your personal data in several ways.

Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback, whether by phone, online forms, or other means of communication.

From your use of our services when we carry out a removal or delivery, collect items, or otherwise provide man and van services at your request.

From third parties where this is necessary and lawful, for example from partners or platforms through which you have booked our services or from payment service providers who confirm payment status or refund information.

Automatically through our website and digital services which may collect limited usage data and technical information through cookies or similar technologies, subject to your consent where required.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the context, this may include the following grounds.

Performance of a contract where the processing is necessary in order to provide our man and van services to you, including taking steps at your request before entering into a contract, such as providing a quote or provisional booking.

Compliance with legal obligations where we must process certain data to meet our legal and regulatory duties, such as record keeping, tax obligations, and responding to lawful requests from authorities.

Legitimate interests where the processing is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. Examples include managing and improving our services, handling customer enquiries, preventing fraud or misuse, and maintaining accurate business records.

Consent where you have given us clear consent for specific processing activities that are not covered by other lawful bases. You have the right to withdraw your consent at any time, although this will not affect the lawfulness of processing that took place before the withdrawal.

How We Use Personal Data

We use the personal data we collect for the following purposes.

To provide our services including arranging and carrying out moves, collections, deliveries, and related services, managing bookings, and communicating with you about your service.

To handle enquiries and customer support including responding to questions, providing quotes, rescheduling arrangements, and dealing with feedback, complaints, or claims.

To manage our business operations such as internal administration, accounting, billing, payment processing, and maintaining records of work completed in the Croydon area.

To improve our services by analysing how services are used, assessing customer needs, and enhancing the quality, safety, and reliability of our man and van offerings.

To comply with laws and protect our rights including meeting legal obligations, exercising or defending legal claims, preventing fraud or misuse of our services, and ensuring the safety of our staff and customers.

Data Sharing and Processors

We may share your personal data with selected third parties where necessary and lawful, including the following categories.

Service providers acting as data processors who provide services on our behalf, such as IT support, website hosting, data storage, and payment processing. These providers are only permitted to use your data in accordance with our instructions and are required to keep it secure.

Professional and business partners such as accountants, legal advisers, and insurance providers, where sharing of limited data is necessary to obtain professional advice, manage risks, or handle claims.

Authorities and regulators where we have a legal duty to share information or where it is necessary to protect our rights, the rights of our customers, or the safety of our staff, for example in the context of preventing crime or responding to legal requests.

Other third parties in connection with business changes such as a restructuring, merger, or transfer of all or part of our business, in which case personal data may be shared as part of the due diligence process or transferred as a business asset, subject to appropriate safeguards.

We do not sell your personal data to third parties.

International Data Transfers

If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data and that any transfers comply with applicable data protection laws. These safeguards may include the use of standard contractual clauses or other approved mechanisms.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.

In general, we retain customer and booking records for a period that allows us to manage ongoing services, handle potential disputes or claims, and comply with statutory obligations. After this period, data is either securely deleted, anonymised, or, where appropriate, archived with restricted access.

The exact retention period may vary depending on the nature of the data, the services provided, and legal requirements. We regularly review our retention practices to ensure that personal data is not kept for longer than necessary.

Your Data Protection Rights

Under data protection law, you have a number of rights regarding your personal data. These rights apply to all Man with Van Croydon customers and prospective customers in our service area, subject to certain conditions and legal limitations.

Right of access you have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, together with information about how we use it.

Right to rectification you can ask us to correct or complete inaccurate or incomplete personal data that we hold about you.

Right to erasure you may, in certain circumstances, request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent.

Right to restriction of processing you have the right in certain situations to request that we restrict our use of your personal data, such as while we verify the accuracy of data or assess an objection you have raised.

Right to object you can object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is needed for legal claims.

Right to data portability you have the right, in certain cases, to receive the personal data you have provided to us in a structured, commonly used, and machine readable format and to request that we transmit that data to another organisation where technically feasible.

Right to withdraw consent where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been violated. We encourage you to contact us first so we can try to resolve any concerns.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are designed to ensure a level of security appropriate to the risks associated with the processing of your data and are kept under regular review.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make changes, we will update the effective date at the top of the policy or otherwise inform you where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.